Choosing the Right HVAC Company Matters
Your HVAC system is one of the most expensive things in your home. Who you trust to install, repair, and maintain it makes a real difference in how long it lasts, how well it performs, and how much you spend over time.
Here's what to look for — and what red flags to avoid.
What to Look For
1. Proper Licensing
In Washington State, HVAC contractors must hold a valid contractor's license. Ask for their license number and verify it on the Washington State Department of Labor & Industries website. No license = no hire.
2. Insurance Coverage
A reputable HVAC company carries both general liability insurance and workers' compensation. This protects you if something goes wrong during the job. Ask for proof of insurance before any work begins.
3. Transparent Pricing
Good HVAC companies give you a clear, written estimate before starting work. Be wary of companies that:
- Won't give you a price until they "get started"
- Quote significantly lower than everyone else (they'll likely add charges later)
- Pressure you into immediate decisions
4. Real Reviews from Real Customers
Check Google reviews, but look beyond the star rating:
- Read the actual reviews — do they mention specific technicians and experiences?
- Are there recent reviews? (A company with great reviews from 3 years ago but nothing recent is a red flag)
- How does the company respond to negative reviews?
5. 24/7 Availability
HVAC emergencies don't happen on a schedule. A company that offers true 24/7 service — not just an answering service that takes a message — is worth choosing.
6. Experience with Your Equipment
If you have a specific brand (RUUD, Bosch, Carrier, etc.), ask if they're familiar with it. Specialized knowledge means faster, more accurate repairs.
Red Flags to Avoid
- "Your whole system needs to be replaced" without a thorough inspection
- High-pressure sales tactics — "This price is only good today"
- No written estimate before starting work
- Cash-only payments — Legitimate businesses accept multiple payment methods
- No follow-up or warranty on their work
Questions to Ask Before Hiring
- Are you licensed and insured in Washington State?
- Can you provide a written estimate?
- Do you charge extra for emergency or after-hours calls?
- What warranty do you offer on repairs?
- How long have you been serving the Spokane area?
Why Spokane Homeowners Choose KD Heating
We're a locally owned Spokane HVAC company. We're licensed (WA #KDHEAHA757JA), insured ($1M liability), and we never charge emergency fees. We give honest, upfront pricing before any work begins, and we stand behind everything we do.
Call (509) 463-5310 to experience the difference.